Job Description

The People Plugin is proud to be partnering again with Love Athletica, a premium boutique Pilates brand known for delivering upbeat, empowering workouts and building strong, supportive communities. As the Canberra studio network grows, we’re on the lookout for a dynamic Team Leader to take the reins—someone who thrives on creating team cohesion, uplifting culture, and operational excellence.

About the Role

Reporting to the National Operations Manager, this is a multifaceted leadership role combining team management, brand quality control, and hands-on community engagement. You’ll be the go-to person at our Canberra studio, leading trainers, maintaining high studio standards, supporting clients, and working cross-functionally with HQ to ensure a consistent, exceptional Love Athletica experience.

Key Responsibilities

Team Leadership & Culture

• Coordinate staffing needs, recruiting, hiring, onboarding and managing ongoing trainer development.
• Foster a cohesive, high-performing, and energised team culture.
• Be a supportive, hands-on presence and go-to contact for studio staff.

Operational Excellence & Brand Standards

• Ensure all staff align with Love Athletica’s values and customer experience standards.
• Manage on call support responsibilities, respond to emergencies and cover gaps in scheduling as needed.

Client Experience & Community Engagement

• Be a visible presence around the studio, assisting with client check-ins, queries, and celebrations.
• Manage the customer service inbox and handle all client enquiries via email & phone.
• Support the planning and promotion of in-studio events and activations.
• Build and maintain genuine connections with the community.

Cross-Team Collaboration

• Work closely with the CEO, Ops, Training and Marketing teams.
• Submit monthly reports with team insights, rostering recommendations, and brand feedback.

About You

• Experience managing or leading in a multi-site, client-focused environment—ideally health, fitness or retail.
• Strong people leadership and communication skills.
• Highly organised, proactive and calm under pressure.
• Enthusiastic about building community and inspiring others.
• Confident with tools like MindBody, Asana or similar platforms.
• Able to work flexible hours including early mornings, evenings and weekends.
• You love to build communities and foster team growth.

Why Join Love Athletica?

• A leadership role with real impact, purpose and people focus.
• Be part of a growing brand that values culture and connection.
• Free access to classes + wellness perks.
• Supportive, energetic national team.

How to apply

If you're a strategic and people-focused leader looking to make an impact in a thriving wellness brand, we’d love to hear from you! Apply now or reach out to Xanthe Madgwick at xanthe@thepeopleplugin.com for more information.