The People Plugin is proud to partner with PixelForce, a South Australian success story and trusted tech partner to some of the world’s most recognised apps and digital products, to find an experienced Service Delivery Manager.

This is a senior, hands-on role sitting at the intersection of account management, project delivery and client success. You’ll own end-to-end service delivery across key client engagements, lead the Client Operations team, and ensure projects are delivered on time, on budget and to an exceptional standard.

If you thrive in fast-paced agency environments, love building trusted client relationships, and excel at turning complex digital projects into successful outcomes, this role will suit you perfectly.

About the Role:

As Service Delivery Manager, you’ll be responsible for the end-to-end delivery of PixelForce’s client engagements, from discovery through to launch and iteration. You won’t just manage projects, you’ll act as a strategic partner to clients, ensuring delivery aligns with their business goals while maintaining strong commercial outcomes for PixelForce.

You’ll lead the Client Operations team, oversee delivery frameworks, manage resources, and serve as the primary escalation point for complex client matters. This role balances account ownership, project governance and people leadership.

What You’ll Be Responsible For:

Service Delivery & Project Management

• Lead and oversee the delivery of multiple client projects across discovery, design, engineering, data and launch
• Establish and maintain delivery frameworks, methodologies and best practices
• Create and manage detailed project plans, timelines and budgets
• Ensure on-time delivery across all engagements, adapting quickly to changing requirements
• Drive continuous improvement across delivery processes and systems

Account Management & Client Success

• Act as the primary relationship owner for assigned client accounts
• Build strong, trusted partnerships with senior client stakeholders
• Manage expectations through clear, transparent communication
• Proactively identify opportunities for account growth and expanded services
• Lead Quarterly Business Reviews (QBRs), focusing on outcomes, insights and long-term value
• Serve as the escalation point for complex delivery or relationship challenges

Service Operations Coordination

• Coordinate resource allocation across multiple engagements and projects
• Forecast resourcing needs and escalate capacity gaps to department leads
• Partner with resource managers to ensure appropriate staffing and skill coverage
• Track team utilisation and balance workload distribution
• Provide operational guidance and support to project managers and team members

Client Operations Management

• Track and report on project profitability and delivery margins
• Monitor utilisation rates, delivery metrics, and client satisfaction scores
• Coordinate billing processes and revenue recognition activities
• Analyse delivery data and feedback to identify operational improvements
• Ensure service delivery meets contracted standards and SLOs

About You

You’re a confident Service Delivery or Account Leader who understands how to balance client needs, delivery excellence and commercial outcomes. You’ll bring:

• Proven experience leading service delivery in a digital agency, tech consultancy or professional services environment
• Strong account management experience with complex, long-term client relationships
• Excellent project management capability across multiple concurrent engagements
• Commercial acumen with a clear understanding of profitability and utilisation
• The ability to lead, mentor and motivate high-performing teams
• A calm, solutions-focused approach when navigating challenges
• Exceptional communication skills with both clients and internal teams
  
  

Why Join PixelForce?

PixelForce is a South Australian success story that values collaboration, integrity, and innovation. As part of this dynamic team, you’ll have the opportunity to work with like-minded professionals, directly impact businesses that scale from startup to multi-million dollar exits, and grow your career in a forward-thinking environment.

How to Apply:

Applying is simple. Submit your resume along with a cover letter. We’re eager to hear from you and look forward to learning how you can contribute to this exciting new venture.

Please contact Xanthe at xanthe@thepeopleplugin.com for more information.

The People Plugin is proud to be partnering with Crop Shop Boutique (CSB) a high-growth Australian e-commerce brand redefining athleisure to recruit a talented Financial Analyst.

Founded in 2019 by Rachel Dillon, CSB blends style, function, and confidence in every piece, with a mission to empower women worldwide. This is an exciting opportunity to join a values-led brand that’s scaling globally while staying unapologetically fearless in its pursuit of excellence.

About the Role

The Financial Analyst will play a key role in supporting financial planning, analysis, and decision-making within a fast-paced, high-growth eCommerce retail environment. This role is responsible for delivering accurate and timely financial reporting, conducting performance analysis, and developing financial models to support budgeting, forecasting, and strategic initiatives.

Partnering with teams across Marketing, Merchandising, and Operations, you’ll provide data-driven insights on sales performance, digital marketing ROI, customer acquisition costs, and inventory efficiency. You’ll also maintain and enhance internal reporting tools, automate processes, and contribute to initiatives that strengthen commercial decision-making.

Key Responsibilities

• Deliver accurate financial analysis and reporting, ensuring compliance and audit readiness
  Support budgeting, forecasting, and planning cycles, identifying trends and variances
• Build and maintain financial models to assess business performance and opportunities
• Analyse monthly results, prepare variance analysis, and present reports and dashboards
• Collaborate with cross-functional teams to align financial insights with business goals
• Automate and streamline reporting processes for efficiency and accuracy
• Assist with external audits and implement corrective actions as needed
• Ensure timely and accurate submission of BAS, PAYG, GST, FBT, and Payroll Tax

About You

You’re a detail-oriented and analytical finance professional who thrives in a dynamic, fast-paced environment. You have a commercial mindset, a love for problem-solving, and the ability to turn complex data into meaningful stories that influence decision-making.

You’ll bring:

• Excellent attention to detail and a high level of accuracy
• Strong communication and stakeholder engagement skills
• Advanced skills in Excel, SQL, and data visualisation (Power BI experience highly regarded)
• Bachelor’s degree in Business, Finance, or Commerce, plus CA/CPA qualification
• Solid experience in commercial or financial analysis, ideally within retail or eCommerce
• Proven ability to work under pressure, meet deadlines, and manage shifting priorities

Why Join Crop Shop Boutique?

• Hybrid work model (in-office & WFH)
• Short Term Incentive Program
• Inclusive parental leave package
• On-site gym at CSB HQ
• Generous staff discounts
• Exciting team events and initiatives
• Be part of a brand with purpose, empowering women globally

How to Apply

Applying is simple. Submit your resume along with a cover letter. We’re eager to hear from you and look forward to learning how you can contribute to CSB’s continued growth.

For more information, contact Xanthe at xanthe@thepeopleplugin.com.

The People Plugin is proud to be partnering with Crop Shop Boutique (CSB) a high-growth Australian e-commerce brand redefining athleisure to recruit a talented Chief Operating Officer.

Founded in 2019 by Rachel Dillon, CSB blends style, function, and confidence in every piece, with a mission to empower women worldwide. This is an exciting opportunity to join a values-led brand that’s scaling globally while staying unapologetically fearless in its pursuit of excellence.

About the Role

Reporting to the Chief Executive Officer, the COO will play a critical role in shaping the operational backbone of a fast-growing, values-led, direct-to-consumer brand with an expanding global footprint. This role will partner closely with Product, Marketing, Brand and Operations teams to drive business efficiency, scalability and execution. It is a hands-on leadership role, balancing strategic oversight with practical operational delivery. The successful candidate will help transform strong momentum into sustainable, scalable growth.

Key Focus Areas

Operational Excellence

• Lead business operations across ecommerce,  customer experience, people and culture, data, legal and compliance and international expansion.
• Drive improvements in forecasting, budgeting, cash flow and resource allocation
• Build scalable systems and processes to support ongoing growth

Strategy & Execution

• Translate high-level strategy into executable operational plans and manage the operating cadence
• Implement best-practice frameworks for international expansion and operational scale
• Support the executive team with data-driven insights and decision-making

Cross-Functional Leadership

• Partner with Product, Marketing and Brand leaders to align execution with commercial goals
• Build strong operating rhythms across teams and functions
• Foster a high-performance, accountable culture

Commercial & Financial Performance

• Drive profitability through disciplined cost management and growth initiatives
• Oversee reporting, KPIs and performance tracking
• Support investment decisions that enable long-term value creation

Risk & Governance

• Identify and manage operational risk
• Ensure compliance with relevant regulations and industry standards

About You

You are an experienced operational leader with a background in high-growth, consumer-led or e-commerce environments.

You bring:

• Proven experience scaling operations in a growing business
• Strong commercial and financial acumen
• Experience managing digital platforms, logistics and customer experience at scale
• A pragmatic, detail-oriented approach with the ability to think strategically
• Confident leadership style with the ability to influence and lead through change

You’re comfortable operating in founder-led businesses and enjoy building structure without slowing momentum.

Why Join Crop Shop Boutique?

This role offers the chance to lead operations for a company that is reshaping the apparel industry. Working alongside a talented and driven team, you’ll take ownership of impactful initiatives and help guide CSB through an exciting period of growth and international expansion.

How You’ll Benefit:

• Be part of CSB’s mission to empower women globally to “bring her confidence and comfort, CSB style.”
• Continued career growth with limitless opportunities.
• Hybrid working arrangements, including a balance of WFH and office days.
• Access to our generous Parental Package with extended leave options for both parents.
• Full access to a state-of-the-art gym at CSB HQ.
• A Competitive Flexible Working Policy.
• Generous staff discounts and regular access to free samples.
• An exciting team engagement calendar filled with initiatives and activities.

How to Apply

If this sounds aligned to your experience and future career goals, we’d love to connect. Please submit your resume or reach out for a confidential discussion. Contact Xanthe at xanthe@thepeopleplugin.com.

The People Plugin is proud to be partnering with PixelForce, an award-winning app development agency behind SWEAT (the world's #1 fitness app) and other multi-million dollar success stories based in Adelaide, to find an exceptional Senior Technical Lead & Manager.

This role sits at the intersection of business analysis and quality assurance — perfect for someone who thrives on translating complex business goals into crystal-clear documentation and then ensuring flawless delivery through robust testing practices.

You’ll work directly with PixelForce’s CEO and Engineering Manager, bridging strategy and execution across world-class mobile and web app projects. If you're detail-obsessed, love building systems that scale, and want to be part of a high-performance agency pushing global standards — we’d love to hear from you.

About the Role
The Senior Technical Lead & Manager is a critical leadership position at PixelForce. This role combines hands-on technical depth with strategic leadership, serving as the CTO’s primary partner in driving AI-powered engineering transformation. You will lead a team of Technical Leads and Cloud DevOps Engineers, embedding AI-first practices across the engineering function to improve development speed, delivery quality, and scalability.

You’ll provide high-level technical direction across 10–15 concurrent projects, champion smart engineering practices, and ensure infrastructure is secure, reliable, and cost-optimised. Beyond technical leadership, you’ll play a pivotal role in building capability across the team, mentoring, coaching, and embedding AI-powered approaches that keep PixelForce at the cutting edge.

This is a role for someone who thrives at the intersection of innovation and execution: you’ll shape the future of engineering at PixelForce while ensuring our clients’ projects are delivered to the highest standards today.

Key Responsibilities

• AI Engineering Leadership: Champion the adoption of AI tools and practices that improve coding, testing, debugging, and project delivery outcomes.
• Strategic Technical Leadership: Provide high-level technical direction across multiple concurrent projects, ensuring scalability, reliability, and quality.
• Infrastructure & Architecture: Design, implement, and oversee modern cloud-based solutions with AI-driven optimisation for speed, cost, and performance.
• Team Leadership & Development: Lead and mentor a high-performing technical team, embedding AI-first skills, fostering innovation, and driving professional growth.
• Project Excellence: Ensure superior technical outcomes, leveraging AI-enabled tools to accelerate development, resolve complex issues, and maintain world-class standards.
• Partnership with the CTO: Translate strategic goals into execution, ensuring that AI enablement and smart engineering practices are deeply embedded across PixelForce.

About You
You are a senior technical leader with a strong track record in software engineering, solutions architecture, and AI-powered innovation. With 10+ years of development experience (including deep expertise in Ruby on Rails) and at least 5 years in senior technical leadership roles, you bring the ability to scale systems, lead teams, and deliver outstanding results in high-growth environments.

• You’re an AI engineering pioneer, with practical experience embedding AI tools into workflows to enhance speed, quality, and innovation.
• You’re a technical authority, with expertise across Ruby on Rails, cloud platforms (AWS preferred), DevOps, and modern infrastructure.
• You’re a strategic thinker, able to translate big-picture goals into technical initiatives that drive measurable outcomes.
• You’re a team builder and mentor, passionate about developing others and creating a culture of innovation and excellence.
• You’re a multi-project orchestrator, confident in navigating complex, concurrent priorities while maintaining high standards of delivery.

Why Join PixelForce?
PixelForce is a South Australian success story that values collaboration, integrity, and innovation. As part of this dynamic team, you’ll have the opportunity to work with like-minded professionals, directly impact businesses that scale from startup to multi-million dollar exits, and grow your career in a forward-thinking environment.

How to Apply:
Applying is simple. Submit your resume along with a cover letter. We’re eager to hear from you and look forward to learning how you can contribute to this exciting new venture.
Please contact Xanthe at xanthe@thepeopleplugin.com for more information.